When Sellics detects a refund in an order, we do the following:
- The sales displayed in Sellics are adjusted for returns. The refunds are attributed to the day of the original order. For example, if you sold 5 items on Monday for 20€ each (for a total of 100€), one of which is returned on Friday, then your sales for Monday are retroactively corrected to 80€.
- Since Amazon does not reimburse the original FBA shipping fees, these costs will remain the same.
- The Sales Commission / Referral Fee is fully reimbursed by Amazon and reflected accordingly in Sellics. Amazon retains a Refund Commission in the amount of 15% of the original referral fee. This is reflected under Return Costs.
- As for inventory costs, Amazon does not give us any information about the condition of the returned item. For this reason we always apply the worst-case-scenario of items being returned as not sellable; in other words, the unit costs of the returned item are still counted as a cost.
Product Replacements without Refunds not included (FBM)
For sellers doing FBM, it's possible to offer product replacements without refunding the original order. As there is no new transaction, Amazon's API does not signal any return and no change is shown in Sellics for the respective order.
Viewing your refund metrics on the Product Level: Number of Refunds & other related Metrics in Extra Columns
Within the Profit Overview, you can select which columns to view for your products at the top of the table, which also includes these refund metrics:
Total Return Cost, as shown in the image above, currently only includes the return commission.