Reviews & Questions | Sellics Help Center

A complete Guide

The Complete Guide to Reviews & Questions

Sellics 'Reviews & Questions' allows you to be on top of your Amazon customer relations and access advanced analytics on customer voice.

Written by Marco Varnas
Updated over a week ago

Reviews

How to Upload your ASINs to Reviews

This article covers how to upload your ASINs individually or in bulk to keep track of their reviews on Sellics.

Written by Marco Varnas
Updated over a week ago

Using Advanced Filters in Reviews

This article covers how to use advanced filters, e.g. Product ASIN, Tag, Brand, Category, Country, and Rating, to find your product reviews.

Written by Marco Varnas
Updated over a week ago

How to Leverage the Sellics Workflow

This article explains the mechanism of Sellics status and workflow (New, In progress, Done, Watchlist) to help you work more confidently.

Written by Marco Varnas
Updated over a week ago

How to Set up Email Notifications for Reviews

This article covers how to set up alerts to receive email notifications and keep track of reviews on your products.

Written by Marco Varnas
Updated over a week ago

Advanced Settings for Reviews

This article shows you how to further customize settings to display relevant reviews to certain users/products/brands/etc.

Written by Marco Varnas
Updated over a week ago

How Reviews updating works

This article answers FAQs about how reviews on your products are updated on Sellics.

Written by Marco Varnas
Updated over a week ago

Sellics Reviews & Questions vs. Amazon VC

This article provides a comparison between Sellics Reviews & Questions module and Amazon VC to show why we could help optimize your work.

Written by Marco Varnas
Updated over a week ago

How much data can I export from Reviews?

This article answers the common question about the limit to the number of reviews you can export from your Sellics account.

Written by Marco Varnas
Updated over a week ago

Questions

How to Upload your ASINs to Questions

This article covers how to upload your ASINs individually or in bulk to keep track of their questions on Sellics.

Written by Marco Varnas
Updated over a week ago

Advanced Filters in Questions

This article covers how to use advanced filters (Product ASIN, Tag, Brand, Category, Country, and Rating) to find your product questions.

Written by Marco Varnas
Updated over a week ago

How to Reply to Questions

This article covers how to reply to questions directly on Amazon through Sellics and how to do so with the "Manufacturer" badge.

Written by Marco Varnas
Updated over a week ago

How to Leverage the Sellics Workflow

This article explains the mechanism of Sellics status and workflow (New, In progress, Done, Watchlist) to help you work more confidently.

Written by Marco Varnas
Updated over a week ago

How to Set up Email Notifications for Questions

This article covers how to set up alerts to receive email notifications and keep track of questions on your products.

Written by Marco Varnas
Updated over a week ago

Advanced Settings for Reviews & Questions

This article shows you how to further customize settings to display relevant questions to certain users/products/brands/etc.

Written by Marco Varnas
Updated over a week ago

How much data can I export from Questions?

This article answers the common question about the limit to the number of questions you can export from your Sellics account.

Written by Marco Varnas
Updated over a week ago

How Questions updating works

This article answers FAQs about how questions on your products are updated on Sellics.

Written by Marco Varnas
Updated over a week ago

How long are questions active in the Watchlist for?

This article explains the 'active' and 'inactive' statuses for products on your Sellics Watchlist.

Written by Marco Varnas
Updated over a week ago

Sellics Reviews & Questions vs. Amazon VC

This article provides a comparison between Sellics Reviews & Questions module and Amazon VC to show why we could help optimize your work.

Written by Marco Varnas
Updated over a week ago

Analytics

Using Analytics to keep track of Customer Voice

This article shows you how to use Sellics Analytics tab to visualize and track your customers' questions and reviews on your Amazon listing.

Written by Marco Varnas
Updated over a week ago

How to see the per ASIN number of reviews/questions

This article shows you how to see and export how many reviews and/or questions that you have for your product listings/ASINs on Amazon.

Written by Marco Varnas
Updated over a week ago

Alerts

How to set up alerts for Reviews & Questions

This article covers how to navigate the Alerts tab and set up customized email notifications for reviews & questions on your products/ASINs.

Written by Marco Varnas
Updated over a week ago

Other ways to customize alerts

This article shows how to further customize your alerts and email notifications for reviews and questions by star count, frequency and tag.

Written by Marco Varnas
Updated over a week ago

How to add other users to receive alerts

This article covers how to add your team members as users to your account, which allows them to set up their alerts for reviews & questions.

Written by Marco Varnas
Updated over a week ago

How to integrate Sellics alerts with Salesforce

This is a guide to how to have your Sellics alerts redirected and logged as a case in Salesforce.

Written by Marco Varnas
Updated over a week ago

What is the difference between “last triggered” and “last sent”?

This article clarifies the difference between "last triggered" and "last sent" on your alerts set up.

Written by Marco Varnas
Updated over a week ago